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FAQs

How do I get started?

Short Answer:

Ask your doctor to send us a referral and when we get it we’ll call you to get scheduled.

Long Answer:

Anyone can call anytime to schedule a therapy evaluation. To save money, however, you may want to start with getting a referral from your doctor/nurse/case manager - whoever is responsible for your care. This ensures you don’t miss out on the chance your insurance might cover that first appointment, too. Medicare beneficiaries can skip this step, but everyone will need the referral from their doctor for their subsequent treatment sessions anyway, so it’s generally the best place to start.

Home health patients will always need a referral from their provider before starting care. If you’re not sure which category you fall into or what your best first steps are, feel free to call and we’ll help guide your next steps.

How do I get a referral?

In the state of Texas, therapy and home health care must be signed off by your medical provider. We accept referrals from doctors, nurse practitioners, social workers, case managers, law offices, and more. Referral requirements vary based on insurance, so if you’re not sure who to get the referral from, just give us a call and we’ll help you figure it out. Your provider can use their own forms or fill out one of these. If you have Medicare and are needing therapy, you may come straight in and we can take care of the referral/paperwork internally.

What should I bring to my first therapy appointment?

  • REQUIRED - Photo identification (Driver’s License, Military ID, etc.)
  • REQUIRED - Insurance card (Member card, Military ID, Medicare card, etc.)
  • REQUIRED - Current list of all medications you’re taking
  • REQUIRED - Payment
  • Registration paperwork (if you’ve filled it out in advance)
  • Doctor’s referral (if they gave it to you instead of faxing it to us)
  • Any additional medical information that may be helpful such as x-ray, MRI, doctor’s preferred protocols, test results, etc.

Do I need to wear anything specific?

Please wear or bring clothing that is comfortable and will allow access to the affected area such as shorts for a knee problem or short sleeves for elbow issues.

How much does home health care cost?

Medicare covers 100% of our services. Many other insurances also cover most, if not all, of the cost of care. To find out how much your insurance will cover, call or email our Home Health team.

How much does therapy cost?

Fortunately, many insurances cover all or part of therapy expenses. Many patients are able to get the care they need with little out-of-pocket expense. If you don’t have insurance to cover therapy, we can also accept cash, check, or credit card payments. Our rates vary depending on appointment type and adjustments or payment plans are available for those with limited finances. Please contact our Billing department to discuss your payment options. No one should be left suffering and without help just because of finances.

Do you accept my insurance?

Click here for a list of the most common insurances we accept. Don’t see your plan on the list? Call or email our Authorizations department to confirm if the list is up-to-date and verify exactly how much therapy will cost.

For home health, how often will my nurse or therapist come to my home? How long will they stay?

Your nurse or therapist will visit as often as necessary. This may be as frequently as every day or as seldom as once every two weeks - it depends on your healthcare needs. Each visit typically lasts from 45-60 minutes.

How do you define “homebound”?

Medicare uses two criteria to determine whether someone is homebound and as such qualifies for receiving home health care:

  • The patient must have a condition/illness/injury that makes it difficult to leave home either because it is medically contraindicated or requires use of special assistance, transportation, or supportive devices such as canes, crutches, or wheelchairs.
  • There must exist a normal inability to leave home and leaving home must require a considerable and taxing effort.

If you are still unsure whether you may qualify, you may call our Home Health office at 254-628-7900.

How long does each therapy appointment last?

All initial evaluations last about an hour. We’ll review your medical history and current concern, run some tests, and set therapy goals. Follow-up sessions vary in length. Typically physical therapy and occupational therapy last about an hour, while speech therapy generally runs just under half an hour. We always cater our sessions to our client’s needs and abilities.

How often will I come to therapy?

This varies widely from patient to patient and depends on your diagnosis and how diligently you practice your assignments at home. Many patients come once or twice a week, severe cases may need to be seen daily, while highly motivated/independent individuals may only need to come every two weeks or so. Once you come to your evaluation your therapist will be able to give you a more accurate idea of how long your specific treatment will take.

How long until I see results?

Results depend on many variables. Some diagnoses require ongoing care while others can be solved within one to two appointments. At your first appointment your therapist or nurse will be able to give you a better idea of how long they think it may take.

How can I contact my therapist with questions?

Ask your therapist for their business card with their email address on it. You are welcome to email your therapy questions/concerns anytime and they will reply as quickly as possible.

Can my child get speech therapy at school and Integrity?

Yes! If your child is receiving speech therapy at school they can still come to the clinic. In fact, this double-dose of therapy may help them get better faster.

I’m in a lot of pain - should I still come to therapy?

Often therapy is exactly what you need to help relieve the pain. We have hot packs, cold packs, and several therapy techniques that can help lessen inflammation and aggravation in nerves and muscles. If you’re unsure, call and ask to speak with your therapist.

What are mobilizations and manipulations? Isn’t that what a chiropractor does?

Several of our therapists have specialty training in observing and correcting alignment in the body. In addition to their corrective techniques, they will teach you exercises and postures that will help you re-train your muscles and joints to stay aligned.